Frequently Asked Questions

Ayven is an AI agent that joins your team as a virtual team member. Unlike chatbots that wait for you to ask questions, Ayven proactively monitors your team's work—Slack conversations, project boards, documents—and takes action when needed. It researches topics, creates documents, files issues, and delivers project updates without requiring constant prompting.

ChatGPT and similar tools are conversational assistants—you ask, they answer. Ayven is an autonomous agent that integrates with your existing tools and workflows. It doesn't just respond to prompts; it monitors your team's activity, identifies when work needs to be done, and executes tasks end-to-end. Think of ChatGPT as a smart search engine, and Ayven as a team member who gets things done.

Ayven handles a range of knowledge work tasks:

• Research: Deep web research with source verification and citation
• Documents: Creates, updates, and organizes documents in Google Drive and Notion
• Issue Tracking: Files tickets, updates statuses, and manages backlogs in Jira, Linear, YouTrack, and GitHub
• Project Delivery: Monitors project progress and surfaces blockers
• Team Intelligence: Captures decisions and context from conversations

Both. You control the level of autonomy. For routine tasks, Ayven can execute automatically. For important decisions—like creating external-facing documents or filing high-priority issues—Ayven requests approval via Slack before proceeding. You set the guardrails that match your team's comfort level.

Ayven connects through official APIs and OAuth. You authorize access to each tool (Slack, Google Drive, Notion, etc.), and Ayven uses those permissions to read context and take actions. Setup typically takes 10-15 minutes—just connect your tools and Ayven starts learning your team's workflow.

Every time Ayven completes an action—research, creating a document, filing a ticket—it uses exactly 1 credit. Simple and predictable. The Free plan includes 500 credits per month. If you need more, you can purchase credit packs or upgrade to the Standard plan for unlimited executions.

The Standard plan gives you 1 concurrent execution slot—meaning Ayven runs tasks back-to-back without credit limits. Instead of counting individual executions, you get a dedicated "lane" where Ayven continuously processes work. Depending on task complexity, expect 6,000–12,000 executions per month from a single slot.

Ayven monitors your connected channels and tools for signals that work needs to be done. When someone mentions needing research, asks a question, or creates a task, Ayven picks it up. You can also @mention Ayven directly in Slack for specific requests. Over time, Ayven learns your team's patterns and priorities.

Yes. You choose which Slack channels Ayven monitors, which folders in Google Drive it can access, and which projects in your issue tracker it manages. Permissions are granular—you're always in control of Ayven's scope.

Most teams are up and running in 10-15 minutes. Connect your Slack workspace, authorize your tools, and invite Ayven to the channels you want it to monitor. No complex configuration or training required—Ayven starts learning your team's context immediately.

Ayven uses multiple research modes (quick, standard, deep) and always provides sources for verification. It cross-references information, checks publication dates, and flags when sources conflict. That said, we recommend reviewing Ayven's research for high-stakes decisions—just like you would with any team member's work.

Ayven creates drafts and asks for approval on important actions, so mistakes are caught before they matter. If something does slip through, all of Ayven's actions are logged—you can see exactly what it did and roll back changes. For critical workflows, you can require approval for every action.

Ayven works best in English but can understand and generate content in most major languages. Research capabilities are strongest for English-language sources, but Ayven can work with multilingual teams and translate between languages as needed.

Yes. Ayven breaks down complex requests into steps, executes them in sequence, and keeps you updated on progress. For example, if you ask Ayven to "research competitors and create a comparison doc," it will research each competitor, synthesize findings, create the document, and share it—all as one flow.

Yes. Ayven is designed for teams. Anyone in your connected Slack channels can interact with Ayven, request tasks, and receive updates. There are no per-seat charges—pricing is based on execution capacity, not headcount.

Ayven respects the permissions of your connected tools. If a Google Drive folder is restricted, Ayven can only access it if authorized. Admins can configure which team members can change Ayven's settings and integrations.

Contact us for enterprise plans with multiple concurrent execution slots. This is ideal for larger teams or organizations that need Ayven processing more tasks in parallel.

Yes—the Free plan gives you 500 credits per month, forever. No credit card required. Use it to evaluate Ayven with your team before committing to a paid plan.

We accept all major credit cards (Visa, Mastercard, American Express) through Stripe. For enterprise plans, we also support invoicing and bank transfers.

The monthly plan ($299/month) can be cancelled anytime. The annual commitment ($269/month) is billed for 12 months. If you cancel an annual plan, you retain access until the end of your billing period.

No. Credit packs never expire. Use them whenever you need them—they roll over indefinitely. Free plan credits reset monthly.

We offer a 14-day money-back guarantee on subscription plans if you're not satisfied. Credit pack purchases are non-refundable but never expire.

Ayven pauses until your credits reset next month, or you buy more. No surprise charges—you're always in control. You can also upgrade to the Standard plan for unlimited executions.

Yes. All data is encrypted in transit (TLS 1.3) and at rest (AES-256). We use Google Cloud Platform's enterprise-grade infrastructure. Ayven only accesses data you explicitly authorize, and you can revoke access at any time.

Data is stored in Google Cloud Platform data centers. For enterprise customers, we offer region-specific data residency options.

No. Your team's data is never used to train our AI models. Ayven uses your data only to complete the tasks you request—nothing more. We do not share your data with third parties.

Ayven can work with confidential data within your authorized tools. However, we recommend not sharing highly sensitive information (passwords, financial credentials, etc.) directly in Slack messages. For teams with strict compliance requirements, contact us about our enterprise security options.

We are GDPR compliant and working toward SOC 2 Type II certification. Enterprise customers can request our security documentation and compliance roadmap.

Ayven integrates with:

• Communication: Slack
• Documents: Google Drive, Notion
• Issue Tracking: Jira, Linear, YouTrack, GitHub Issues
• Coming Soon: Microsoft Teams, SharePoint, OneDrive, Asana, Monday.com

Yes. All integrations are included in every plan—Free and Standard. No integration tiers or add-on fees.

API access is available for enterprise customers. Contact us to discuss your integration requirements.

Yes! We prioritize integrations based on customer demand. Reach out to us with your integration requests and we'll add them to our roadmap.

Ayven works in any modern browser (Chrome, Firefox, Safari, Edge). Since Ayven primarily operates through Slack, you can interact with it from desktop, mobile, or tablet—anywhere Slack runs.

You interact with Ayven through Slack, which has native iOS and Android apps. The Ayven dashboard for configuration and analytics is accessible via mobile browser, and we're working on dedicated mobile apps.

For API access (enterprise only), rate limits are 100 requests/minute for standard operations and 10 requests/minute for resource-intensive tasks like research. Custom rate limits are available for enterprise customers with specific needs.

Yes. You can export your activity logs, research outputs, and configuration data in JSON or CSV format. Enterprise customers can request full data exports including audit logs.

Webhook support is available for enterprise customers. You can receive real-time notifications when Ayven completes tasks, encounters errors, or needs approval. Webhooks can trigger external workflows in tools like Zapier or n8n.

Enterprise customers can access our API to build custom integrations. We also offer professional services to help build integrations for internal tools or specialized workflows. Contact our sales team to discuss your requirements.

Ayven uses a combination of state-of-the-art language models including Claude and GPT-4, selected dynamically based on the task. We continuously evaluate and update our model selection to ensure the best performance for each type of work.

Ayven automatically retries failed operations and queues tasks during temporary outages. If an integration (like Google Drive) is unavailable, Ayven will notify you and retry when the service is restored. All in-progress work is preserved.

Free plan users get email support. Standard plan users get priority support with faster response times. Enterprise customers get dedicated support channels and a customer success manager.

We target 99.9% uptime for all customers. Enterprise customers can request custom SLAs with uptime guarantees.

Yes. We provide documentation covering setup, integrations, best practices, and troubleshooting. Available to all users.